Are You Listening to Understand?

Great communication isn’t just about getting your point across. It starts with what you do before you ever respond.

In this short clip from my presentation at the ARCIT National Conference, I challenge a common assumption about listening: that we’re actually listening when we’re already deciding whether we agree or disagree.

When we listen that way, we stop being curious.

And when curiosity disappears, so does the opportunity for real understanding and learning.

The simple shift I share in this clip can change the way you communicate with your board, your clients, your team, and the people you serve.